Here at Kennel Pride Dog Services, your satisfaction is very important to us. If you’re not satisfied with your Kennel Pride Dog Services purchase, you can return the product to our pick-up location for the purchase price (minus the shipping/logistics, handling, gift wrap and other charges). All shipping charges must be incurred by the customer and product must be in its original packaging. Items purchased can be returned with receipt within 48 hours for a refund in the original form of tender. For returns made after 48 hours, you will be issued a customer credit for the paid price or allowed to exchange the product for another product in any category of your choice..
Please note that the product should be unused and should be sent back along with original box and invoice.
For live animals, returns must be made no later than 24 hours after deliver. Our veterinary doctors will also conduct medical examination to ascertain the health of the animal and advice accordingly. Refunds may be issued in 3-5 working days after examination. For returns of imported live animals, refunds can only be made after the animal has been sold. In these situations, please note that we do not take ownership of the refunded item.
The refund process will be initiated once we have received the product(s). Typically, refunds are processed within 3-5 working days.
If you have any questions or comments regarding the Kennel Pride Refund and Returns Policy you can contact us by:
Calling Customer Service at +2348182463630
Emailing us at firstname.lastname@example.org
Writing us at 6, Thomas Adeyemi Street, Off Basheer Shittu Road, Magodo GRA Phase2 Lagos Nigeria