While Kennel Pride strives to provide accurate product and pricing information, pricing or typographical errors may occur. Kennel Pride cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Kennel Pride shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, Kennel Pride may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Kennel Pride will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Kennel Pride accepts your order the same shall be debited to your Bank account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Kennel Pride dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your Bank account.
Shipping & Delivery Policy for Products
As of 2017, we ship only in Nigeria and for domestic (Nigeria) buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Kennel Pride Dog Care Services is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer. Kennel Pride is in no way responsible for any damage to the order while in transit to the buyer but we will still try within our jurisdictions to find a suitable solution.
Shipping Charge is applicable on every order outside Lagos depending on the shipping rates of our shipping partners. Cash On Delivery (COD) payment method is not applicable to items shipped outside Lagos. Payments must be confirmed before the items are shipped.
Cancellation by Kennel Pride:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order.
Cancellation by Customer:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
1.If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same
2.If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
In order to get a defective item replaced, contact Us via Contact Us page on our website or call on +234-8182463630, within 24 hours from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped within 3-5 working days.
Please note that the product should be unused and should be sent back along with original box and invoice.